Política de reembolso

NOTE: Returns are ONLY available to US or Canadian customers.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in like new condition, preferably unworn or unused, and with tags still attached, and placed back into its original packaging. You’ll also need the receipt or proof of purchase, which can be emailed to me at support@flywearshop.com. Only defective, damaged, or wrong items are eligible for refunds, meaning if YOU ordered the wrong color, then you can't get a refund. However, we still offer refunds if an item does not fit properly.

You are responsible for contacting us through the contact form about returning an item or through your account page. After you contact us or request a return, we'll email you a return label that you are responsible for printing out and taping to the box in which you'll send the item back in. If the returned item meets the criteria (shown above), a refund will be issued. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at support@flywearshop.com.

 

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return and you are yet to receive a refund, please contact us at support@flywearshop.com.